Store: 1019 E Republic Rd, Springfield, MO 65807BY Ted D. on 3/31/17
Always great service.
Store: 1019 E Republic Rd, Springfield, MO 65807BY Hailey C. on 2/15/17
The entire experience was horrible. The toliet had urine all over the seat. I had to ask 3 times for the staff to clean it. It was infuriating, It took them over 20 mins to get to it while uncomfortably waited. Then one of the mechanics broke my electronic key, he was apologetic but I was not refunded or compensated. I was there for almost two hours, they couldn't get my car to start because he completely snapped it. when it finally turned over after so many tries, he tells me I have to go straight home because it will not work again. I get home, it doesn't work again and it's stuck in my ingintion. The worker told me to come back if I had any issues. I call them back the very next day and I speak with Matt who happened to be there for the whole thing. I thought he would be understanding since he witnessed it. I was wrong, he was condescending and dismissive. I asked to speak with the owner and he said he would have him call me back, never happened. I called several other times, they said the same thing, and then I just gave up. I feel like they screwed me over because I'm a female and a college student. I'm assuming they perceived me as naive and young so the didn't show me professionalism or respect. Customer service is not even offered at this store. I will never waste my time, energy, or money dealing with this shop again. I will make sure to tell people not to go here and I will being posting another detailed review on Yelp.
Store: 1019 E Republic Rd, Springfield, MO 65807BY Mark M. on 2/15/17
Competent and very friendly service. I will go back.
Store: 1019 E Republic Rd, Springfield, MO 65807BY Breeana H. on 11/10/16
Everyone there was very helpful and explained issues in a way I could understand. Everything was fixed the same day and I knew exactly what it cost and why. This is very important to me and I will certainly be coming back!
Store: 1019 E Republic Rd, Springfield, MO 65807BY Tarah . on 5/17/16
will not go anywhere but here to get my car looked at.
Great people and very honest.