Customer Survey

Please enter the store location where you received your service.

Nixa
Republic Rd.
Kearney

If available please enter the your receipt number.

What was the primary type of service that your vehicle received?

Normal Maintenance, such as an oil change, tune up, or radiator service
Repairs, such as new shocks, brake repair, engine work or alignment
New tires or tire services such as flat repair, tire rotation or balance
Other

Was your vehicle service or repair completed correctly on your first visit?

Yes
No

Was your vehicle ready at the time promised?

Yes
No
You weren’t called when the vehicle was ready
A completion time was not needed for this visit

How many visits were required?

Still not fixed
Two visits
Three or more visit
The car was fixed right the first time

What was the primary cause of the additional visits?

Part had to be ordered
Technician could not duplicate the problem
Technician did not diagnose it properly
Technician did not service or repair it properly
The additional visit was for a different problem
Other

Rate the Promptness and Friendliness of the Greeting you received upon arrival.

Rate the Friendliness and Courteousness of the staff.

Rate our Staff’s Knowledge about the products and/or services you purchased.

Rate how well we kept you Informed on the work status of your vehicle.

Please rate the Cleanliness of our facility.

If you indicated that the Store was not clean. Please tell us where we should focus our attention.

Please rate your Overall Satisfaction with this visit to JBC Tire and Service Center?

Based on your most recent experience, how likely is it that you would return to JBC Tire and Service Center?

Extremely Likely
Neutral
Unlikely
Extremely Unlikely

How likely are you to Recommend JBC Tire and Service Center to others?

Extremely Likely
Neutral
Unlikely
Extremely Unlikely

Would you allow us to post your review to Google or other review sites?

Yes
No

If yes, what is your first initial, last name and email address?*

We would like to recognize our team for their exceptional service. Please take a moment to tell us about how our team made a difference on your visit, including any names or descriptions of our team members. You may also want to include any additional comments regarding the service you received on this visit.

Thank you!

Thank you for taking your time to help us give our valued customers the very best service possible. Our customer satisfaction is extremely important to us. Sincerely, Steve Boswell President, John Boswell Corporation dba JBC Tire & Service Centers.

Thank you!

South Springfield

North Springfield

Nixa